Refund Policy

Shipping Policy

We offer free shipping on all orders across the United States. Once your order is placed and confirmed, it will be processed and dispatched within 1–2 business days.

Delivery Times

Delivery times are estimates and may vary based on location and carrier performance. We are not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.

Standard delivery takes 3–7 business days after dispatch. You will receive a tracking number once your order has shipped. Orders are not processed or shipped on weekends or public holidays.

Returns Policy

We want you to love every EcoSnuggle product. Unused and undamaged items may be returned within the applicable return period. Items must be in their original condition and original packaging to be eligible for a return.

How to Return

To initiate a return, please contact us through our website with your order number and reason for return. We will review your request and provide return instructions within 1–2 business days. Once we receive and inspect the returned item, your refund will be processed and applied to your original payment method.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is incorrect. If you received the wrong item, we will cover the return shipping cost and arrange for the correct item to be sent at no additional charge.

Refunds

Refunds will be processed after the returned item has been received, inspected, and approved. Once approved, refunds are applied to your original payment method. Processing times may vary depending on your bank or card provider. Original shipping charges are non-refundable.

Contact Us

If you have any questions regarding our shipping or returns policy, please contact us using the information provided on our website.